Returns & Exchanges
Not satisfied with your prank box? We offer hassle-free returns within 30 days of delivery.
Our Return Policy
We want you to be completely satisfied with your Jokeboxed purchase. If for any reason you're not happy with your order, we offer a 30-day return policy for unused items.
How to Return an Item
Contact Us
Email us within 30 days with your order number and reason for return
Get Authorization
We'll provide a return authorization number and shipping instructions
Ship Back
Package items securely and ship using provided return label
Get Refund
Refund processed within 5-7 business days after we receive your return
Eligible for Return
- Unused products in original packaging
- Items returned within 30 days of delivery
- Products with all original materials included
- Items not damaged by customer use
Not Eligible for Return
- Used or opened products
- Items returned after 30 days
- Products damaged by customer
- Custom or personalized items
Special Circumstances
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately with photos. We'll send a replacement at no charge and provide a prepaid return label for the damaged item.
Wrong Item Received
If you receive the wrong item, we'll send the correct item immediately and provide a prepaid return label for the incorrect item. No need to wait for the return to be processed.
Prank Gone Wrong
While we can't be responsible for relationship consequences, we understand that sometimes pranks don't go as planned. Contact us if you need to return an unused item due to changed circumstances - we'll work with you on a case-by-case basis.
Exchanges
We don't offer direct exchanges, but the process is simple:
- 1. Return your original item following our return process
- 2. Place a new order for the item you want
- 3. We'll process your refund within 5-7 business days
This ensures you get the new item quickly while your return is being processed.
Prankster Points & Returns
Points Earned: If you earned Prankster Points from a purchase that you later return, those points will be deducted from your account when the return is processed.
Points Used: If you used Prankster Points for a discount on a returned item, those points will be restored to your account when the return is processed.
Partial Returns: For partial returns, points will be adjusted proportionally based on the returned items.
Need to Start a Return?
Contact our customer service team to begin the return process. Have your order number ready to speed up the process.
Email: returns@jokeboxed.com
Phone: 1-800-PRANKED
Hours: Monday-Friday 9 AM - 6 PM EST